Remove "HP Support Solutions Framework" through Add/Remove programs on PC.HP Support Solutions Framework - Windows Service, localhost Web server, and Software.This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. More information can be found in the User Guide for your model printer, or visit our Printer Support site for additional information, troubleshooting articles and videos.This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. If these steps do not correct the problem, please contact Dell Technical Support. You should now be able to scan documents directly from the document feeder. then click the Save Profile button ( Figure 4). Change the scan Source from Feeder to Flatbed.Identify and highlight your MFP in the Scan Profiles Printer list, the click the Edit button ( Figure 3).įigure 3: Highlight and Edit your printer model.Right-Click the Multi-Function Printer (MFP) and click Scan Profiles on the drop down list ( Figure 2).įigure 2: Right-click Scan profiles from menu.On the Start Menu, select Devices and Printers ( Figure 1)įigure 1: Open Devices and Printers from Start Menu.This issue can be resolved by making changes to the Multi-Function Printer (MFP) scan profile.
You may be unable to scan documents queued in the Automatic Document Feeder (ADF) of your Dell multifunction printer (MFP).
Printer will not scan from Automatic Document Feeder. Update the printer scan profile to resolve an issue with the printer not scanning from the Automatic Document Feeder (ADF) even with the document loaded when using Scan to Computer/PC.
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